Responsible Gaming at b345
At b345, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or personal harm. We provide a full suite of responsible gaming tools, strict 18+ enforcement, and around-the-clock support to help every player in Bangladesh maintain healthy habits and stay in control of their play.
b345 applies mandatory age verification to every new account. No player under 18 years of age may register, deposit, or access any game on the platform. Age checks are conducted at registration and whenever unusual activity patterns are detected.
Players who feel their gambling is getting out of hand can activate a self-exclusion at any time directly from their account settings or by contacting our support team. Self-exclusion takes effect immediately and can be set for 30 days, 90 days, 6 months, 1 year, or permanently.
Set daily, weekly, or monthly deposit limits on your b345 account to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change activates.
b345 allows you to set session time reminders that notify you after a chosen period of continuous play — 30 minutes, 1 hour, or a custom interval. These reminders encourage regular breaks and help you stay aware of how long you have been playing.
Need a short break without committing to full self-exclusion? The time-out feature lets you pause your account for a defined period — from 24 hours up to 6 weeks. During a time-out, your account is inaccessible but your balance and history are preserved.
Our dedicated support team is available around the clock to assist with responsible gaming concerns, account restrictions, self-exclusion requests, and referrals to professional help organisations. Reach us any time via live chat or at [email protected].
1. Age Restriction and Verification
b345 operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement and applies equally to all players across Bangladesh — whether they are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Gambling is not appropriate for minors, and b345 takes every reasonable step to prevent underage access to the platform.
During the registration process, every applicant must confirm their date of birth and agree to b345's Terms and Conditions, which explicitly require the player to be 18 years of age or older. b345 reserves the right to request government-issued identity documents — such as a Bangladesh National Identity Card (NID) or passport — at any point during the account lifecycle to verify that the age declaration provided at registration is accurate. Any account found to belong to a person under 18 will be immediately suspended, all deposits returned, and any winnings voided without exception.
2. Recognising Problem Gambling
Gambling becomes a problem when it stops being recreational and begins to negatively affect your finances, relationships, work, or mental health. Problem gambling can develop gradually and is often difficult to recognise from the inside. b345 encourages all players to periodically reflect on their gambling habits and take the following warning signs seriously.
- Spending more money on gambling than you can afford to lose
- Chasing losses by placing larger or more frequent bets
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or depressed when not gambling
- Lying to family or friends about the amount you gamble
- Neglecting work, study, or family responsibilities due to gambling
- Using gambling to escape stress, boredom, or emotional problems
- Repeated unsuccessful attempts to cut down or stop gambling
- Losing track of time while playing, or playing for much longer than planned
- Thinking about gambling constantly, even when doing other activities
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use one or more of the responsible gaming tools described in this page, speak to someone you trust, or contact a professional support organisation. Early action is almost always more effective than waiting until the situation becomes severe.
3. Responsible Gaming Tools
b345 provides a comprehensive set of player-controlled tools designed to support responsible gambling. These tools are available to all registered players at any time and can be accessed via the account settings panel or by contacting our support team directly. No tool requires justification — you do not need to explain why you are setting a limit or requesting a time-out.
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Deposit LimitsSet a maximum amount you can deposit within a daily, weekly, or monthly period. Limits can be reduced instantly. Increases require a 24-hour waiting period to prevent impulsive decisions made during play sessions.
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Loss LimitsDefine the maximum amount you are prepared to lose within a chosen timeframe. Once the loss limit is reached, your account is automatically blocked from further betting activity for the remainder of the period.
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Wager LimitsCap the total value of bets you can place within a set period. This tool is particularly useful for players who want to extend the enjoyment of a fixed entertainment budget across longer gaming sessions.
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Session Time AlertsReceive an on-screen notification after a pre-set duration of continuous play. You choose the interval — 30 minutes, 1 hour, or a custom time. Alerts are informational and do not automatically end your session.
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Reality Check Pop-UpsAt your chosen interval, b345 displays a summary of your current session — time played, net result, and total wagers placed. This snapshot helps you make an informed decision about whether to continue, take a break, or log out.
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Account History and Activity StatementsAccess a full, downloadable record of your deposits, withdrawals, bet history, and session durations at any time from your account dashboard. Reviewing this history regularly is one of the simplest ways to stay aware of your gambling behaviour.
All tools listed above are free to use and can be activated without contacting support, though our team is always available to assist if you prefer to make changes through live chat or email. Changes that restrict your activity (reducing a limit, activating a time-out, initiating self-exclusion) take effect immediately. Changes that increase your activity allowance are subject to the mandatory waiting periods described in the relevant sections below.
4. Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool b345 offers. When you self-exclude, your account is immediately locked — you cannot log in, place bets, make deposits, or access any games or sports markets on the platform. Any promotional emails or bonus notifications are also suspended for the duration of the exclusion period.
Available Self-Exclusion Periods
| Exclusion Period | Account Status | Reactivation Process |
|---|---|---|
| 30 Days | Locked — No access | Manual reactivation request after period ends; 24-hour review |
| 90 Days | Locked — No access | Manual reactivation request after period ends; 48-hour review |
| 6 Months | Locked — No access | Manual reactivation request; 7-day cooling-off before reinstatement |
| 1 Year | Locked — No access | Manual reactivation request; 7-day cooling-off before reinstatement |
| Permanent | Locked — No access | Account closed permanently; reactivation is not available |
To activate self-exclusion, navigate to the Responsible Gaming section of your account settings and select the exclusion period that best suits your needs. Alternatively, contact our support team at [email protected] or via live chat and a member of the team will process the request immediately on your behalf. You do not need to provide a reason, and there is no waiting period — self-exclusion is effective the moment it is confirmed.
5. Deposit and Spending Limits
Managing how much money enters your b345 account is one of the most practical ways to keep gambling within a budget that suits your financial circumstances. b345 gives you full control over your deposit limits, and we encourage every player — not just those experiencing difficulties — to set a limit that reflects what they can comfortably afford to spend on entertainment.
How Deposit Limits Work
You can set a deposit limit for any of three timeframes: daily (resets at midnight Bangladesh Standard Time), weekly (resets on Monday at midnight BST), or monthly (resets on the first of each calendar month at midnight BST). Once you reach your limit for the chosen period, any further deposit attempts will be declined until the period resets, regardless of your account balance.
Deposit limits in your b345 account are denominated in BDT (Bangladeshi Taka). For example, a player might set a daily limit of ৳2,000, a weekly limit of ৳10,000, or a monthly limit of ৳30,000 — the choice is entirely personal and can be adjusted at any time subject to the rules below.
Decreasing vs. Increasing a Limit
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Decreasing a LimitReductions take effect immediately and cannot be reversed until the original period expires. For example, if you reduce your daily limit from ৳5,000 to ৳1,000 at 3 PM on a Tuesday, the ৳1,000 cap applies from that moment onwards for the rest of that day.
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Increasing a LimitRequests to increase a deposit limit are subject to a mandatory 24-hour waiting period. The increase will not activate until 24 hours after the request is submitted, giving you time to reconsider if the request was made impulsively.
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Removing a Limit EntirelyRemoving a previously set limit is treated equivalently to an increase and is also subject to the 24-hour cooling-off period. During those 24 hours, your existing limit remains in force.
6. Time-Out and Cooling-Off
A time-out is a short-term account pause that sits between the everyday experience of logging off and the more serious commitment of self-exclusion. If you feel you need a break from gambling — whether due to stress, a run of losses, a busy period at work, or simply a desire to step back — a time-out lets you suspend access to your b345 account for a defined period without permanently closing it.
Time-Out Durations Available
b345 offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, 30 days, and 6 weeks. During a time-out, your account balance, transaction history, and game history are fully preserved. You will not receive any promotional or bonus communications during an active time-out period.
Once a time-out is activated, it cannot be shortened or cancelled before it expires — this is by design. The temporary nature of a time-out means your account will automatically become accessible again when the period ends, without any action required on your part. If, at that point, you feel you need a longer break, you can immediately set another time-out or escalate to a longer self-exclusion period.
How to Activate a Time-Out
Time-outs can be activated from the Responsible Gaming section of your account settings. Select your preferred duration, confirm your choice, and the time-out takes effect instantly. Alternatively, contact the b345 support team via live chat or email and request a time-out — the team will apply it immediately upon receiving your request, at any hour of the day.
7. Protecting Young People
b345 is a platform exclusively for adults aged 18 and above. We recognise that parents and guardians who gamble online have a responsibility to ensure that children and young people in their household cannot access gambling content. The following measures are recommended for any adult who shares a device or household with minors.
Practical Steps for Parents and Guardians
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Never Share Your Login CredentialsKeep your b345 username and password strictly private. Do not write them down in accessible locations, save them in a shared browser profile, or allow family members or friends to use your account under any circumstances.
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Use Device Parental ControlsBoth Android and iOS devices offer built-in parental controls and screen time management tools. Use these features to restrict access to gambling websites and apps on any device that children may use.
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Install Internet Filtering SoftwareThird-party parental control applications can block access to entire categories of online content, including gambling sites, across all browsers and apps on a device. Consider installing such software on shared household computers or tablets.
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Log Out After Every SessionAlways log out of your b345 account when you have finished playing, especially on shared or family devices. Do not rely on session expiry alone to protect your account from unauthorised access.
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Talk Openly About GamblingOpen, age-appropriate conversations about the nature of gambling — including its risks and the importance of playing only with money you can afford to lose — help young people develop healthy attitudes before they reach adulthood.
If b345 suspects that a registered account is being used by or on behalf of a person under 18, we will suspend the account immediately and conduct an identity verification investigation. Any winnings accrued during this period will be withheld pending the outcome of the investigation.
8. Getting Help and Support
Recognising that gambling is becoming a problem is the most important step, and reaching out for help is a sign of strength — not weakness. b345 is committed to connecting players who need support with the right resources as quickly as possible. Whether you want to talk to our team, activate a self-exclusion, or seek guidance from an independent organisation, we are here to help.
Our support team includes agents who are trained in responsible gaming procedures and can assist with setting limits, activating time-outs, initiating self-exclusion, and providing information about professional support options. Every responsible gaming request is treated with complete confidentiality — your concern will not be shared beyond the support team members handling your case.
If You Need Professional Help
b345's support team can provide immediate account-level assistance, but we recognise that problem gambling is a complex issue that often benefits from professional counselling or peer-support communities. If you feel you would benefit from speaking to a qualified counsellor or joining a support group, please reach out to our team and we will do our best to point you toward appropriate resources available in Bangladesh. Speaking to a professional — whether a psychologist, counsellor, or trained helpline volunteer — is completely confidential and can make a meaningful difference.
Play Smart, Stay in Control
Responsible gaming is at the heart of everything b345 does. Browse our FAQ for common questions, read our Privacy Policy, or explore the b345 platform — always within the limits that work for you.
18+ only. Gambling can be addictive. Please play responsibly and within your means.