b345 Frequently Asked Questions

Creating a b345 account takes less than two minutes. Visit the b345 website, click the registration link, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must confirm that you are aged 18 or above and agree to the Terms and Conditions before your account is activated. Once submitted, a verification message is sent to your registered mobile number or email.

b345 requires a valid government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID) is the most commonly accepted document. Alternatively, a valid passport or driving licence may be submitted. You may also be asked to provide a recent utility bill or bank statement as proof of address. KYC documents can be uploaded directly from your b345 account settings and are typically reviewed within 24 hours.

Use the 'Forgot Password' link on the b345 login page to reset your password. Enter the email address or mobile number linked to your account, and b345 will send a one-time reset code within a few minutes. Enter the code, set your new password, and log in as normal. If you do not receive the reset message, check your spam folder or contact the b345 support team via live chat.

No — b345 permits only one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, contact the b345 support team immediately to have the issue resolved.

To permanently close your b345 account, contact the support team via live chat or email at [email protected] and request account closure. Before closure, any remaining balance will be processed as a final withdrawal to your registered payment method. Note that permanent account closure is different from self-exclusion — if you are closing due to gambling concerns, the b345 team can recommend the self-exclusion programme as an alternative.

b345 offers pre-match and live in-play betting on cricket matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and Bangladesh Tigers fixtures. Select a match from the Cricket section, choose your market — match winner, top batsman, total runs, or over/under — enter your stake in BDT, and confirm. Live betting odds update in real time throughout the match, so you can place bets while play is in progress.

b345 hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, and Microgaming, ranging from classic three-reel machines to modern video slots with multiple paylines and bonus rounds. The slots library is updated regularly with new releases. You can browse the full catalogue in the Slots section of the b345 platform, with filters available for game type, provider, and features such as free spins and jackpots.

Yes — b345 is fully optimised for mobile browsers on both Android and iOS devices, so no app download is required. Open b345 in your mobile browser, log in to your account, and access the full range of games, sports betting, deposits, and withdrawals from your phone. The mobile interface is designed to load quickly on standard Bangladeshi mobile data connections.

RTP varies by individual slot title and is set by the game developer, not by b345. Most slots in the b345 catalogue have RTPs between 94% and 97%, which is standard for certified online casino games. The RTP figure for any specific game is typically displayed in the game's information or paytable screen. b345 only hosts games from certified providers whose RTP figures are independently audited.

Yes — b345 features a full live casino section powered by providers such as Evolution Gaming and Ezugi, offering live dealer roulette, baccarat, blackjack, and game show titles streamed in real time from professional studios. Live casino games require a stable internet connection for the best experience. All live tables accept bets in BDT.

b345 operates as a secure online betting platform protected by SSL encryption on all data transmissions, ensuring that your personal details and financial transactions are protected from interception. The platform uses fair-play certified games from established international providers whose outcomes are governed by independently audited random number generators. b345 does not share your personal data with unauthorised third parties.

b345 uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform, meaning all data exchanged between your device and the b345 servers is encrypted in transit. Payment credentials are never stored on b345 servers — transactions are processed through the payment provider's own secure infrastructure. For full details on how your data is collected, used, and stored, refer to the b345 Privacy Policy.

You must be at least 18 years old to register and play on b345. This is a strict, non-negotiable requirement that applies to all players regardless of their location in Bangladesh. b345 conducts age verification checks during and after registration. Any account found to belong to a person under 18 will be immediately suspended, deposits returned, and winnings voided.

To self-exclude, go to the Responsible Gaming section of your b345 account settings and choose a self-exclusion period — options range from 30 days up to permanent exclusion. Self-exclusion takes effect immediately upon confirmation: your account is locked, all marketing communications are paused, and no deposits or bets can be placed. You can also request self-exclusion by contacting the b345 support team directly via live chat or at [email protected].

Yes — b345 allows you to set daily, weekly, or monthly deposit limits from within your account settings under the Responsible Gaming section. Reducing a limit takes effect immediately. Increasing a previously set limit is subject to a mandatory 24-hour waiting period, giving you time to reconsider before the higher limit activates. Setting a deposit limit before you start playing is one of the most effective ways to keep your gambling within a comfortable budget.