b345 Privacy Policy
At b345, protecting your personal data is a core responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect when you use our platform, how we use and store it, who we may share it with, and what rights you have over your own data. We encourage you to read it carefully before creating an account or making any transaction.
All data transmitted between your device and b345 is protected by TLS (Transport Layer Security) encryption. This applies to account login, deposits, withdrawals, game sessions, and any communication with our support team.
b345 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks. Your data is used solely to operate and improve our platform and to meet our legal obligations.
Identity documents submitted for KYC verification (National ID, passport, proof of address) are processed securely, stored in encrypted form, and accessed only by authorised compliance personnel on a strict need-to-know basis.
b345 uses cookies only for essential platform functionality, session management, fraud detection, and basic analytics. We do not deploy third-party advertising cookies or cross-site tracking technologies on any b345 page.
This policy explains every category of data we collect, the specific purpose for each category, and the legal basis on which we process it. If a new data practice is introduced, this policy will be updated and account holders notified before the change takes effect.
You can request a copy of the personal data b345 holds about you, ask us to correct inaccurate records, or request deletion of your data where no legal retention obligation applies. Submit requests to [email protected] and expect a response within 30 days.
1. Information We Collect
b345 collects personal information that is necessary to operate a regulated online gaming platform, verify player identities, process payments, prevent fraud, and comply with applicable legal requirements. We do not collect data beyond what is reasonably necessary for these purposes. The categories of information we collect are described below.
1.1 Registration Information
When you create a b345 account, we collect the information you provide during registration, which typically includes: your full legal name, date of birth, residential address (including city, district, and postal code), email address, and a mobile phone number. This information is required to establish your account, verify your age and identity, and communicate with you regarding account activity.
1.2 Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents such as your Bangladesh National Identity Card (NID), passport, or driving licence. We may also request a recent proof of residential address — such as a utility bill, bank statement, or government-issued letter dated within the last three months. In some cases, we may also request proof of ownership of the payment method you use (for example, confirmation of the mobile number registered to your bKash or Nagad account).
1.3 Transaction and Financial Data
We record details of every financial transaction conducted through your b345 account, including deposit amounts, withdrawal requests, payment method identifiers (such as the last four digits of a card or a registered mobile number), transaction timestamps, and transaction reference numbers. This data is retained for fraud prevention, dispute resolution, and financial compliance purposes.
1.4 Gaming Activity Data
b345 maintains a full record of your gaming activity on the platform. This includes game sessions played, bet amounts placed, outcomes, cumulative wagering totals, bonus usage, and session duration. This information is used to manage your account, calculate bonuses and VIP tier status, detect patterns of problem gambling, and fulfil our responsible gaming obligations.
1.5 Technical and Device Data
When you access b345, our systems automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. We also log session timestamps and pages visited within the platform. This data is used for security monitoring, fraud detection, and improving platform performance.
1.6 Communications Data
Any communications you send to b345 — including emails to [email protected], live chat transcripts, and feedback forms — are stored and may be reviewed by authorised staff for quality assurance, training, and dispute resolution purposes. We retain communication records for a minimum of two years following the closure of the relevant support case.
2. How We Use Your Data
b345 uses the personal data we collect only for legitimate, specified purposes. The table below summarises each category of data use, the specific purpose, and the legal basis on which we rely.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration information, device data | Contract performance |
| Identity verification (KYC) | Name, date of birth, NID / passport, proof of address | Legal obligation |
| Processing deposits and withdrawals | Transaction data, payment method identifiers | Contract performance |
| Fraud prevention and security monitoring | IP address, device data, transaction data, gaming activity | Legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data, self-exclusion requests | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account data, transaction history | Contract performance / legitimate interest |
| Bonus and VIP programme administration | Gaming activity, wagering totals, deposit history | Contract performance |
| Platform analytics and performance improvements | Technical data, device data, anonymised usage patterns | Legitimate interest |
| Marketing communications (opted-in players only) | Email address, communication preferences | Consent |
2.1 Marketing Communications
b345 may send promotional emails, SMS notifications, or in-platform messages about bonuses, new games, tournaments, and seasonal offers. We only send marketing communications to players who have explicitly opted in to receive them. You may withdraw your consent at any time by adjusting your communication preferences in account settings, or by sending an opt-out request to [email protected]. Withdrawal of marketing consent does not affect your ability to use the b345 platform.
3. Sharing and Disclosure
b345 does not sell or rent your personal data to any third party. We may, however, share data with carefully selected third parties where it is necessary to operate our platform or comply with legal requirements. All third-party recipients are subject to contractual data protection obligations and are permitted to use your data only for the specific purpose for which it was shared.
3.1 Payment Service Providers
To process deposits and withdrawals, b345 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. The data shared is limited to what is strictly required to complete the transaction. Each payment provider operates under its own privacy policy and data security standards. b345 selects payment partners that maintain robust security practices consistent with industry norms.
3.2 Game Software Providers
Games on the b345 platform are delivered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. To enable you to play these games, certain session identifiers and account tier information may be transmitted to the relevant game provider during an active gaming session. Game providers do not receive your full personal profile; they receive only the technical information required to authenticate and run your game session.
3.3 Identity Verification Services
b345 may engage specialist identity verification or anti-fraud service providers to assist with KYC checks. These providers receive only the data necessary to perform the specific verification task, and are contractually prohibited from using that data for any other purpose.
3.4 Legal and Regulatory Disclosure
b345 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, by a valid legal order, or where b345 reasonably believes disclosure is necessary to prevent or detect a financial crime, fraud, or other unlawful activity. In such cases, b345 will disclose only the minimum data required to satisfy the legal request.
5. Data Retention
b345 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. The following retention periods apply to the main categories of data we hold.
- Account and registration data: Retained for the duration of the account relationship, plus a minimum of five (5) years following account closure. This retention is required to satisfy anti-money laundering record-keeping obligations.
- KYC identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, in line with financial crime prevention requirements.
- Transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with financial record-keeping standards.
- Gaming activity logs: Retained for a minimum of three (3) years following the last recorded activity on the account.
- Customer support communications: Retained for a minimum of two (2) years following the resolution of the relevant support case.
- Technical and device logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
- Marketing preference records: Retained for the duration of the account relationship. Opt-out records are retained indefinitely to prevent re-addition to marketing lists.
At the end of each applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, b345 will extend retention accordingly and inform the affected player where legally permissible to do so.
6. Security Measures
b345 implements a multi-layered approach to data security, combining technical controls, organisational procedures, and access management policies to protect your personal information from unauthorised access, accidental loss, or destruction.
6.1 Technical Controls
All data in transit between your device and b345 servers is encrypted using TLS 1.2 or higher. Data at rest — including stored account records, KYC documents, and transaction logs — is encrypted using industry-standard AES-256 encryption. Our servers are hosted in physically secure data centres with access controls, CCTV monitoring, and environmental safeguards. Regular vulnerability scans and penetration tests are conducted to identify and address security weaknesses before they can be exploited.
6.2 Access Controls
Access to personal data within b345 is restricted to authorised personnel who have a genuine need to access that data in order to perform their job functions. Access is granted on a least-privilege basis and reviewed regularly. All staff with access to personal data are required to complete data protection training before being granted access and to comply with b345's internal data handling policies.
6.3 Incident Response
In the event of a data security incident that poses a risk to your rights and freedoms — such as an unauthorised access event or data breach — b345 will take immediate steps to contain the incident, assess its scope and impact, and notify affected players as soon as reasonably practicable. b345 will also notify any relevant authorities where required by applicable law.
6.4 Your Role in Account Security
While b345 takes extensive measures to protect your data on our side, account security is a shared responsibility. We strongly recommend that you use a strong, unique password for your b345 account, enable two-factor authentication if it is offered in your account settings, never share your login credentials with any other person, and log out of your account when using a shared or public device. If you suspect unauthorised access to your account, contact [email protected] immediately.
7. Your Privacy Rights
As a b345 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days.
b345 will not charge a fee for handling standard data rights requests. However, if a request is manifestly unfounded, repetitive, or excessive, b345 reserves the right to apply a reasonable administrative fee or decline the request, with written explanation.
8. Changes to This Policy
b345 reviews this Privacy Policy at least annually and whenever there is a material change in how we collect or use personal data, when new legal obligations arise, or when new services are introduced. When changes are made, the updated policy will be published on this page with the revised effective date shown at the top.
Where changes are material — for example, a new category of data being collected, a new third-party sharing arrangement, or a change to how long we retain your records — b345 will notify registered account holders via email at least fourteen (14) days before the change takes effect. Continued use of the b345 platform after the effective date of the revised policy constitutes your acceptance of the updated terms.
We encourage you to revisit this page periodically so that you remain informed about how b345 handles your personal data. If you have any questions about this policy or any planned changes, please contact our support team at [email protected] prior to the change taking effect.
Have a Privacy Question?
Our support team is available 24/7 in English and Bengali to assist with any data-related enquiries. You can also review our Terms and Conditions or explore the b345 platform at your own pace.
18+ only. Play responsibly. Gambling can be addictive.